Flash Moments - Frequently Asked Questions

Why do you need my email address? I already have enough spam!

We do NOT sell or abuse the email addresses given in any way. Your email address is only used to uniquely identify you and to keep your work saved if you are not yet ready to order.

Where can I find pricing information?

All pricing is available on our website. To see pricing, click "Pricing" under the design of your choice.

Can I get a sample of a magnet?

Sure! If you would like to receive a physical sample of our products, please visit our Sample Request Page. You can choose the category of magnet that you receive, but please let us choose the design. We will send you a magnet on a Magnet Presentaton Card in an envelope - Just as your guests will receive them!

When do I get to see exactly what I'm ordering?

Lucky you, Flash Moments is one of the only sites to offer Instant Gratification! You will get to see your magnet instantly and make as many changes as you want before placing your final order.

Do you sell small, magnet-sized envelopes?

Because those envelopes do not meet the USPS minimum size requirements, we do not sell them. Magnet-sized envelopes are too small to be sent through the mail. If you try to mail those envelopes they will likely be rejected by the Post Office. The envelopes that we sell are compliant with the size requirement and can be mailed with one first class stamp. Please click here for more information about envelopes.

Does the magnet arrive assembled? Will the magnet cover the entire back of the print?

Yes, the magnets will arrive fully assembled. The entire back of each piece is magnetic.

Do you have a catalog you can send to me? Do you have designs that are not on the website?

All of our designs are available online, so we do not feel it is necessary to print a catalog. If you would like to suggest a new design or request a new color scheme for an existing design, please contact us.

I see a design I like, but I want it in a different color. Can the colors of the design be customized?

Please contact us and ask; we’ll try our best to accommodate you, whenever possible.

Can you scan my photo for me?

Sorry, we cannot accept hard copies of photos. If you do not have a scanner, we suggest taking your picture to a mini-lab or drug store that develops photos. They can scan your photo and put it on a disk. Be sure to get the photo in the .jpg format.

How do I upload my photo? Do you charge to upload photos?

Uploading your photo is FREE! Click "Get Started" on the Photo magnet you would like to customize. Hit the "Browse" button to look through the .jpg files you have on your computer until you find the image you want to use and click "Upload Photo". Your photo will begin uploading. When it is complete, a preview of your photo will appear on the screen. Now click "Next" to see your photo in the design.

I have a specific request for photo retouching.

E-mail us with your order number and we’ll try to accommodate your request. Please be advised that Photo Retouching is a specific service that needs to be ordered separately. You can add it to your order after you have customized your magnets.

Can I have a circle instead of a heart on the calendar magnets?

Yes. Choose the Calendar magnet you would like to begin customizing. Click "Get Started" and you will notice a pull-down box on the right called "Date Marker". You can select from any of these date markers for your Calendar magnets.

Can I add my website address and/or the location of my wedding to the magnet?

Yes! After choosing your design, simply click on the “Phrasing” box on the customizing page, a.k.a. Moment Maker. Beneath “Save the Date!” you will see several options that allow you to add your wedding location, website address, or both.

Can I order magnets in a quantity that is not listed?

Sorry, we cannot print in a quantity that is not listed on the website.

Will the Flash Moments logo appear on my magnets?

Of course not. We don't advertise on your magnets.

Do you sell envelopes?

Yes! We offer 70lb. white envelopes with a gummed, pointed flap. You can add them to your cart when you have finished personalizing your magnet. Envelopes are not included in the cost of the magnets, and are priced per piece. You can add envelopes to your order after you have customized your magnets.

How should I send my Save the Date magnets?

We offer a complete Save the Date solution! Our offerings include Save the Date magnets, Magnet Presentation cards, and envelopes. You can add these to your order after you have customized your magnets.

How soon will I receive my order?

You can see the estimated ship date by adding an item to your cart. The estimated ship date is below the subtotal. All standard orders are shipped via USPS Priority Mail, so you will receive your order 3-6 days after the ship date. Rush orders are shipped USPS Express mail which takes approximately 1-2 days after the ship date.

Orders are not processed, printed, or shipped on weekends or holidays. Please consider postal holidays when placing your order.

Processing and printing time cannot be rushed.

When will my credit card be charged?

The order and payment information you provide will be sent electronically and processed immediately. After authorization, your order will begin the printing process. Because of the customized nature of our products, your order cannot be canceled or returned.

Do you ship to APOs and FPOs?

Yes, we can ship to military APOs and FPOs. Make sure you select "United States" as your country, and then select AA, AE, or AP as your state. Rush shipping is not available to APO and FPO addresses.

Can I buy from outside the United States?

At this time we cannot accept International/Canadian orders.

Do you ship outside of the United States?

Sorry, we cannot ship outside of the US unless it is via APO or FPO

Can I arrange for pickup with my own shipping provider?

Sorry, all orders are shipped using USPS only. Shipping charges must be paid for at the time of purchase.

Help! I didn't order enough magnets!

When you place your order for additional magnets you do not need to recreate the magnet. In one of the text fields, simply type your original order number and add it to your cart. We will pull your previous artwork to ensure that all the information is the same on the reprint. Of course, we always recommend that you order more magnets than you may originally anticipate needing!